We're here to help.
If you have any questions about Cyclein, you may find the answer below. If not, feel free to contact us
Frequently Asked Questions
What is Cyclein?
Cyclein is a self-guided cycling tour app that helps you discover cities through GPS-guided routes and immersive audio stories. Ride at your own pace while learning about landmarks, history, and hidden gems along the way.
Which cities are available?
Cyclein currently offers tours in Paris.
More cities will be added in future updates.
Do I need an internet connection?
An internet connection is recommended to download tours and access maps.
Some features may continue to work while riding, depending on your device and connection.
Do I need my own bicycle?
Yes.
Cyclein works with any bicycle, including personal bikes and bikes rented through local rental services.
How does the audio guide work?
The app automatically plays audio stories when you approach points of interest along your selected route.
Simply start your tour and enjoy the ride.
Can I pause or replay the audio?
Yes.
You can pause, resume, or replay any audio story at any time during your tour.
Is my location shared?
No.
Your location is used only to provide navigation and trigger audio stories.
We do not sell your location data.
Please refer to our Privacy Policy for more information.
Is Cyclein suitable for beginners?
Yes.
Our tours are designed for casual cyclists and visitors who want to explore cities comfortably.
Always ride responsibly and follow local traffic rules.
Is the app free?
Cyclein is currently free during the beta period. After beta period Cyclein offers free and premium tours.
Available tours and pricing may vary as new cities and experiences are added.
Which devices are supported?
Cyclein is available for iPhone.
Android support is coming soon.
How do I report a problem?
If you experience any issues, please contact us.
When reporting a problem, please include:
Device model
iOS version
App version
A short description of the issue
Can I suggest new cities or tours?
Absolutely!
We love hearing from our community.
If you'd like to suggest a city, route, or feature, send us your ideas.
Need More Help?
If you couldn't find the answer you're looking for, we're happy to help.
📧 contact us.
We aim to respond within 48 hours.